Elevated Esthetics Policies
Navigating Your Experience At Elevated Esthetics
Please take a moment to familiarize yourself with our policies to ensure a seamless and enjoyable experience.
Importance of Alignment & Communication
Our goal is to curate a positive and harmonious experience for each client. We are dedicated to delivering exceptional service, ensuring that your time with us is both rejuvenating and uplifting.
This is a safe space where we embrace education, laughter, empowerment, love, and when needed, tears.
Open communication is key to tailoring our services to your needs. Please feel free to discuss any preferences, concerns, or special requests.
Please make sure that you update your contact and health information file accordingly.
In the rare event that we unable to provide your service at the appointment time, we will notify you by Phone, Text and Email. You will receive a 20% Off of the cancelled service.
No Wait Policy, Arrivals, and Lateness
We prioritize your time, ensuring your scheduled appointment starts promptly.
Please arrive no earlier than 5 minutes before; arriving earlier may affect the previous guest’s experience.
Running a few minutes late? Call or text; over 15 minutes late, you will need to reschedule (deposit is only transferable when you reschedule within 48 hours).
If you are sick or experiencing any issues that will impact the service(s), you will be required to reschedule.
If you arrive sick you will be sent home, if you exhibit symptoms mid-service the remainder of the service will be forfeited, you will be sent home and your card on file will be charged per our Cancellation Policy. No exceptions.
Deposits, Refunds, Cancellation Fees and No-Shows
- Deposits & cancellation fees are non-refundable.
- Products, Services, & Gift Cards are non-refundable.
- 48-hour notice is required for any single service.
- 72-hour notice is required for multiple services.
- Deposits can only be transferred when the cancellation policy is followed and cannot be transfer to another client.
- $50 Non-refundable fee for appointments not cancelled within 48 hours of your appointment time.
- No-show or Same day cancellations will incur 100% of the service cost. This must be paid in full before you can reserve a future appointment.
- Frequent lateness, no-shows, cancellations, or rescheduling will require prepayment for all future services.
Guests Policies
- In order to preserve a quiet and peaceful atmosphere, we kindly ask that only the person receiving services be present, unless accompanying a minor. This contributes to establishing a focused and tranquil environment.
- For safety reasons, children are not permitted; nevertheless, we are willing to arrange extended hours to facilitate your childcare scheduling.
Client Relationship
We maintain the right to discontinue our client relationship in instances of persistent lateness, frequent rescheduling/cancellations, non-compliance with our policies and guidance, or at the owner’s discretion. Our objective is to ensure a mutual and valued relationship between service providers and clients.